Want to make a positive difference in the lives of children and families in the area? This job might be for you!
Job Title: Lead Clinical Case Manager
Fair Labor Standards Act (FLSA): Exempt
Designated employer and H.O.P.E. representative
To provide ongoing support and expertise through comprehensive assessment, planning, implementation and overall evaluation of program participant needs. The clinical case manager uses best practices that are family driven, youth focused and strength based. The clinical case manager will also be able to provide individual treatment as/if needed to students from diverse backgrounds. They will complete referrals to outside agencies when appropriate, and coordinate treatment with other service providers. The clinical case manager will also complete assessments and individual treatment plans. They will assist the team in the event that a clinical emergency arises. The clinical case manager also works with youth and families who are sometimes involved in the New Bedford Juvenile Court. They create individualized and strength based interventions that include informal, natural supports as well as formal services aimed at achieving positive youth outcomes and improving family functioning.
The following list of responsibilities is not meant to be all-inclusive and may be adjusted to meet evolving program needs.
Lead Clinical Case Managers’ specific duties and responsibilities include but are not limited to:
1. Provides clinical case management and coordinates services to gang-involved and gang-prone youth
2. Develop and maintain individualized treatment that compliments Department of Children & Families service plan
3. Provides support with Program Development to the H.O.P.E. Collaborative
4. Builds and maintains community collaborations with local community providers and resources
5. Provides oversight to the overall program components of the H.O.P.E. Service Corp Afterschool, Case Management, and Outreach
6. Participates in the referral process of youth in the city’s schools, outreach, Juvenile Court System and who are involved with Department of Children and Families.
7. Provides risk assessments as a component of mental health services to determine youth’s potential risk factors for program participation and treatment planning
8. Provides supervision to the H.O.P.E. Service Corp Afterschool Coordinator, Case Managers, Outreach and Tutors and coordinate efforts of:
a. Support and expertise with comprehensive assessment, treatment planning, implementation and overall evaluation of program participant’ needs.
b. Facilitating best practices that are family driven, youth focused, and strength based with participants served and the community.
c. Provide supported referrals of youth for educational, vocational assistance, job training and employment, individual/family therapy, recreational and pro-social activities and life skills program.
d. Provide mentoring and alternatives to gang involvement, including referral for remedial and enriched life skills program for those in need of academic assistance.
e. Increase pro-social peer bonds and improve youth’s school and community attachment.
9. May maintain small case load of participants based on program need and participant assessed need
10. Maintain and review participant file and records in accordance with required format and timetables including quarterly and evaluation.
11. Participate in case review meeting with representatives of the collaborative including the HSC Afterschool Coordinator, Case Managers, school officials, probation, outreach team and family participation.
12. Recommends program changes aimed at improving participant outcomes.
13. Provides/offers individual therapy, when deemed appropriate as a part of mental health services.
14. Assist in completing timely reports. Completes other program documentation in a thorough, professional and timely manner.
1. Education and experience:
a. Masters degree in either Social Work/ Psychology with independent licensure preferred. 2+ years of job experience preferred. Experience with case management.
b. Relevant experience with youth (ages 11-18) required
c. Experience in working cooperatively with the criminal justice system, DCF and school system
2. Licenses and Certification:
a. Valid driver’s license
b. Satisfactory Criminal Offender Record Inquiry (CORI) results as determined by the Presiding Justice of the New Bedford Juvenile Drug Court, New Bedford Public Schools and the agency
c. Evidence of compliance with agency and state health requirements
d. LICSW or LMHC preferred
3. Knowledge, skills and abilities:
a. Knowledge of:
• Case management functions and wraparound philosophy
• Stages of youth development
• The dynamics of child abuse, neglect and impact of trauma
• The community served by the program, including familiarity with social, health and education services available to youth and families
• The basic functioning of the criminal justice system
• Methods and techniques used in drug and alcohol treatment
• Cultural competency
• Strong interpersonal and communication skills for dealing with the public (in person and via telephone)
• Understanding of gang-related issues
• Familiarity of Department of Children & Families and Juvenile Court System
b. Skill in:
• Verbal communication, including the ability to speak before groups and the ability to educate community members about the program. Fluency in Spanish, Creole, Portuguese as well as English a plus
• Written communication, including the ability to record observations and prepare moderately complex reports. Bilingual literacy a plus
• Computer literacy and experience working with computers
• Interpersonal communication, including the ability to respond warmly and appropriately to children, families, staff and other persons of diverse experiential, educational, cultural and socio-economic backgrounds
• Establishing and maintaining effective working relationships with staff members of a wide variety of agencies and institutions
c. Ability to:
• Work as a member of a team
• Identify, organize, and appropriately schedule the multiple responsibilities associated with the job
• Conduct job duties without close supervision
• Utilize clinical judgment in crisis situations
4. Working conditions:
a. Ability to work flexible hours, including occasional early evening hours
b. On-going participation in professional and personal development to improve competence for the benefits of youth
c. Access to a registered, adequately insured vehicle
5. Physical ability to:
a. Drive a motor vehicle
b. Hear and see at a distance required to identify and address safety issues
c. Move quickly to supervise and assist youth or, on an infrequent basis to prevent injury or harm to a youth
d. Be absent from work no more than the typical adult to provide continuity of care to youth
Pay Rate: $55,000 to $65,000
Job Type: Full-time
Please send resume to:
Kelley Cabral-Mosher, Program Director
H.O.P.E. Collaborative / SSYI
New Bedford Police Department
871 Rockdale Ave.
New Bedford, MA 02740